Shipping policy

Shipping Policy

Processing Times

Orders are processed within 1–3 business days after payment is received.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Timeframes

Shipping times vary depending on your location:

Location	Estimated Delivery
Australia (Standard)	8 business days
Australia (Express)	3 business days

Delivery timeframes are estimates only and may be impacted by courier delays.

Shipping Rates

Shipping costs are calculated at checkout based on location and selected shipping method.

Free shipping may apply during promotional periods or if a minimum spend is met (if applicable).

Order Tracking

Once your order has been shipped, you will receive a tracking number via email/SMS.

Please allow up to 24 hours for tracking information to become available.

Incorrect Shipping Information

Please ensure all shipping details are entered correctly at checkout.

We are not responsible for orders delivered to incorrect addresses due to customer error.

Lost or Delayed Parcels

We are not liable for delays caused by postal carriers, customs, or natural events.

If your parcel appears lost, please contact us — we will assist you in tracking it down.

Damaged or Missing Items

If your parcel arrives damaged or an item is missing, please contact us within 7 days of delivery with photos and order details. We will work with you to resolve the issue.

If you have any questions about shipping, please contact our support team at:

admin@westernstag.com.au

We’re happy to help!